Dr Saadia Meyer Ltd is committed to protecting our customer’s privacy. We understand the importance of ensuring that the personal information entrusted to us is protected and respected and we therefore treat personal data in accordance with our obligations under the General Data Protection Regulation, in addition to our clinical confidential requirements.

Dr Saadia Meyer Ltd is registered in England with Company Number 08546938. Our registered office is 7 St Johns Road, Harrow, Middlesex HA1 2EY.

This privacy policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we treat it.

Information Collection

We need to collect, what is considered, sensitive information about you to be able to provide the treatment you have requested and answer your questions.

We require your explicit consent for processing sensitive information, so when you submit your details, depending on the circumstances we may send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal information by law, or under the terms of the contract between us and you do not provide us with that information when requested, we may not be able to perform the contract (for example, to treat you). If you don’t provide us with the requested information, we may have to cancel the treatment you have an appointment for but if we do, we will notify you at the time.

Customer Enquiries

We may record your details to track and follow-up on enquiries, in addition to arranging appointments. This includes information such as your name, e-mail address, date of birth and phone number. This is so that we can supply you with the information that you have requested about our professional services, on the basis that it is necessary for our legitimate interests in promoting and to provide information and a quotation for our services.

Failing to provide us with this information for marketing purposes will have no impact upon the provision of your treatment.

Medical Records

Information must be collected as part of your registration with the clinic. This includes information such as your name, address, date of birth, e-mail address, phone number, and medical history. This is so that we can perform the contract that we have with you, for internal record keeping, billing and accounting, and to respond to any queries, complaints or requests for further information. The basis on which we do so is that it is necessary for our performance of the contract we have with you or is necessary for our legitimate interests in managing our business and improving our professional services, and to comply with our regulatory obligations.

Failing to provide us with this information will result in us being unable to provide treatment.
Staying in Touch – We provide an ever-growing range of services, products and treatments for our patients. We would like to keep you updated on all of these that we deem applicable to you, we do this using the details on our database. If you do not wish us to use your personal data in this way, please unsubscribe using the relevant link in the email that we send you. You can opt out of receiving these communications at any time using the Unsubscribe option at the foot of all marketing communications.

Information we collect automatically with regards to each of your visits to our website www.menopausetreatments.co.uk we will automatically collect the following information:

Technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and version, operating system and platform; and

Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to browse away from the page.

When you provide personal information to us, the purpose for which you are providing the personal information will always be made clear.

We collect information from you when you subscribe to updates, fill out a form or enter information on our site.

The information you give to us may be used for some or all the following reasons:

  • To assess and deliver relevant and applicable treatments
  • To provide you with the information, treatments, products and services that you request from us
  • Internally, to inform decisions about our business operations or strategy
  • To notify you about changes to our service
  • To send you text notifications to confirm and remind you of any appointments booked with us
  • To contact you for post-treatment, follow up and care, including survey requests to continually monitor and improve our service
  • To contact you from time to time to market other services, treatments and products we provide, that we believe are relevant to you based on your treatments and requirements to date.

Uses made about the information we collect

We may use this information for some or all the following reasons:

  • To administer our website www.menopasuetraeatments.co.uk and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
  • To improve our website to ensure that content is presented in the most effective manner for you and for your computer
  • To allow you to participate in interactive features of our website, when you choose to do so
  • As part of our efforts to keep our website safe and secure
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Who we share your personal data with

We take our obligations under the General Data Protection Regulation and our clinical confidentiality requirements very seriously.

Sensitive information relating to your medical history will be kept confidential and will only be disclosed to the individuals involved with delivering your treatment.

We may share your personal information with:

To provide some of our professional services, we may use the input of selected third parties, where this is necessary for the performance of our contract with you. This will require the disclosure to such third parties of your contact details, as well as further personal data about you with your consent which is relevant to the services they provide. Selected third parties such as Pathology laboratories for diagnostic purposes, Pharmacies for prescriptive purposes to provide your agreed treatment. Opting out of sharing your information with these providers may affect our ability to treat you. All our suppliers have entered appropriate confidentiality obligations and/or contractual data processing clauses with us.

There may also be circumstances where we are under a duty to disclose your personal information or share your personal information to comply with any legal or regulatory requirement, obligation or request. This includes the police for the prevention or investigation of a crime, or our Insurers, legal advisors or other third parties who need access to it in the context of managing, investigating or defending claims or complaints.

Your information

We cannot guarantee that the information you send us over the internet is secure, but once we receive it we will take all reasonable steps to protect the information you supply to us.

Dr Saadia Meyer Ltd will not transfer your data outside of the European Economic Area. Backups of electronically stored cloud-based data are taken regularly, with strong encryption used to protect all files.

If you contact us with an enquiry about our professional services but you do not subsequently become a patient, it is our policy to keep your personal data unless you instruct us not to.

If you are or become a patient, we will retain contract information (including personal data) indefinitely.

Personal data relating to our professional contacts will be retained for so long as is necessary, or until you indicate otherwise to us, but we will aim to update our contacts’ preferences on a periodic basis.

How we use cookies

A cookie is a small file which requests permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Your rights

You have the right to ask us not to process your personal information, but where consent is withdrawn for the processing of personal data from your medical records, our ability to continue your treatments will be impaired.

You have the right to ask us not to process your personal information for marketing purposes. We will only contact you for marketing purposes if you have opted in to receive such communications. If you wish to stop receiving some or all marketing communications from us, you can let us know by email to info@drsaadiameyer.com.

Our website www.drsaadiameyer.com may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The General Data Protection Regulation gives you the right to access information held about you. Should you require this please contact us on 01932 706204 or email us at info@drsaadiameyer.com.

All records will be supplied within 1 month of receipt of the Subject Access Request.

All requests will be subject to the appropriate identification checks. Whilst there is no charge for the first copy of your record, we reserve the right to charge a small administrative fee for all subsequent copies of the same record.

Contact and complaints

Should you have any questions, comments or requests regarding this privacy policy please contact us on 01932 706294 or email on info@drsaadiameyer.com.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Copyright

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than with the express written approval of Dr Saadia Meyer Ltd.