Terms & Conditions


These terms and conditions set out the basis on which you can visit our website www.menopausetreatments.co.uk by email, by telephone, by SMS text, or in person.

Please read through these terms and conditions carefully before making a booking with the Clinic. We reserve the right to vary these terms and conditions from time to time. Please also read our Privacy Policy regarding your personal information.

If you have any questions or comments about this website, or want to ask us anything about our terms and conditions, please us at info@drsaadiameyer.com , or by using the Contact Us link on the main menu at the top of the page. Alternatively, you can call us on 01932 706402.

Patient Consultations

All new patients will be taken through a consultation, including a detailed medical history. This enables the clinic to assess your suitability for treatment. All patient data is strictly confidential.

It is your responsibility to disclose all medical conditions and or medications to the clinic. The clinic will not be liable for any future issues related to non disclosed conditions.

Prescriptions and Medications

1. Prescriptions are issued by the doctor and WE will ensure you have sufficient medicine until
your next review, with repeats if necessary. Please check with the pharmacy before
contacting the clinic.

2. By Law a prescription is valid for 6 months from the date on the prescription, unless the
medicine prescribed contains controlled drugs (i.e. DHEA or TESTOSTERONE). Controlled
Drugs are sometimes misused, so strict legal control applies to their supply to prevent them
from being misused. A prescription for the controlled drugs is valid for 28 days from the date
on the prescription.

3. No prescriptions can be created without a review with a doctor.

4. All our prescribed medications are dispensed by specialist pharmacies in London, both
pharmacies compound bespoke medications specifically for the individual patient. Further
details of how to obtain prescribed medications are provided at the relevant time.

5. Once dispensed, medications are sent to patients by post. Patients are given options
regarding postal delivery when ordering their medications.

Blood Tests

1. If you have been requested by the doctor to have blood tests in advance of your review it is
your responsibility to arrange for these with the lab at least 7 days in advance of your
appointment. This will allow for your results to be available for your review.

2. Please do not take any medication on the day of your blood tests.

Queries out of office or in-between scheduled appointments

1. Please be advised that there are no emergencies with hormone treatment, however, if you do
experience any unwanted side effects out of office hours, please contact your primary care

2. Please note that doctors cannot provide consultation advice via email. All advice must be by
prearranged consultation, either in person, over the phone or via video chat.

Reviews and Follow Up Appointments

1. You are required to have a review with your doctor every three to six months in order to
continue treatment at The Meyer Menopause Clinic. These appointments can take place in person or remotely.

Scans and Ultrasounds

1. Pelvic Ultrasound scans- if you have had a recent scan kindly bring it with you to show the

2. Please note that a baseline Ultrasound scan may be requested by the doctor.

Cancellations and Non-Attendance

Please note The Meyer Menopause Clinic has a 72 hour – three working days cancellation policy. If any cancellations are made with less than three working days’ notice, the full consultation fee will be charged. Cancellations made prior to this will not be charged. Working days are Monday to Friday between 9am and 5pm.

Please note, we are a very busy clinic and any request we receive to reschedule an appointment will automatically result in the cancellation of the original appointment. This allows us to open these appointment slots up for patients on our waiting list.


For ALL consultations a non-refundable £195 deposit will be charged to your card at the time of booking, in order to secure your appointment, please note this is non-refundable.

Our Terms are full payment on the day of treatment directly in the clinic. Cash and all major credit and debit cards are accepted. Please note we do not accept cheques.


No refunds of any kind will be given on any treatments, consultations, tests or any procedures undertaken.

Accuracy of Content

We take every care to ensure information on this site is accurate; however, some prices or details shown on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as swiftly as possible.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Creideamh Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Links to Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


At the Meyer Clinic, we continuously strive for patient satisfaction and improvement. However, if you feel as though we have fallen short, we would appreciate your feedback. Patients of The Meyer Clinic are entitled to make an official complaint if they are not satisfied with the treatment or service that they have received. Please raise your complaint as soon as possible, ideally within 6 months of the event or 6 months from the date in which they became aware of the cause for complaint.

Complaints should be submitted in writing to secretary@drsaadiameyer.com.  We aim to acknowledge all complaints within 3 working days and our complaints procedure will be implemented as soon as possible.

Our aim is to provide a full response within 20 working days, or where the investigation is still in progress, a letter explaining the reason for the delay. If a complainant is not satisfied with our response, there are 28 days in which to appeal. If we do not hear further within this time, we will deem the matter concluded and that the complainant agrees with our decision. Should you still not be satisfied with the handling of your complaint after you have appealed, your matter may be referred to the Independent Doctors Federation as an independent adjudicator.

Contact Details

If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact Us section on the main menu at the top of the page.